Do you like it when software or hardware companies always reply to negitive comments about their pro

[froggyboy604]

I actually find it kind of annoying when software and hardware companies reply back to every single negative comment on a forum, download site, or blog.

They usually post some comment which is not very useful like when someone saids "Their privacy policy is not very good". The software manufactuer just reply back with a generic reply like "we do not sell your e-mails and privacy is the most important to us" and a link back to their websites privacy policy instead of providing a independant review of the sites privacy policy.

Companies should just let reviewers express their "point of view" instead of always replying back to negative comments.

 

[Demon_Skeith]

well at least this shows that they read everything instead of seeing something bad written and move on without giving it a look.

 

[froggyboy604]

Indeed, I guest it is a good idea for software and hardware to reply back, but they can use a blog or post a message on the forum to answer the most common questions about a product instead of replying to every single negative comment instead of trying to "down-play" negative comments.