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Naoki Yoshida, Producer & Director for Final Fantasy 14 has made a new post on the official website, first apologizing for the ongoing server congestion, before discussing some of the reasons as well as steps Square Enix is taking to tackle the problem. First, sales of Final Fantasy 14 Starter and Complete editions will be temporarily suspended. Next, new registrations for the Free Trial of FF14 will also be similarly suspended, though existing players can still purchase expansion packs as well as collector’s editions upgrades.
Yoshida mentions that Square Enix will be giving 14 days of extra game time to existing players, and anyone who owns the game, while having an active subscription as of December 21, is eligible for this compensation. Subscribers of FF14 had earlier received 7 days of additional game time as compensation, making it a total of 21 days. Despite all of the frustrations faced by users, Square Enix has been regularly communicating with the audience, and should be commended for the all the steps it has taken in order to compensate fans.
The development team has also found out the exact cause for the infamous Error 2002 has been plaguing Final Fantasy 14. Yoshida states that a fix for this bug is ready, but it will only be patched when the game client is updated on December 21, which coincides with the launch of Patch 6.0.1.