GameStop’s recently revamped Pro memberships are also getting worse starting December 1, based on an email seemingly from store operations specialist Bryan Perez outlining new changes that was shared on the subreddit. Starting December 1, the program’s free monthly $5 coupon will no longer work for gift cards or digital goods. Welcome points benefits for new members will go down from 10,000 ($10) to 5,000 points ($5) and renewing members will get nothing instead of the $5 that was previously offered. The annual price will remain $25, however, after it was raised from $15 earlier this year. Why are we changing the $5 Monthly reward?” reads the email. “To improve the profitability of the Pro program.”
GameStop employees are tracked on how many warranties they get customers to buy on everything from video game discs and controllers to brand new $500 consoles. While the company has always maintained in its warranty terms that it has “sole discretion” over whether purchases are replaced with new, used, or refurbished merchandise, staff say new policies are requiring them to only offer used replacements, and to send customers driving to other stores if they don’t have the used replacements in stock.
Finally, GameStop is taking a hatchet to employee benefits. Staff members were informed yesterday that their healthcare costs would go up in 2024 and the company would be ditching benefits like basic life insurance, accidental death and dismemberment, short and long-term disability, and matching 401k contributions. It’s not clear how much the health plan costs increased from 2023, but a copy of the new benefits shared with Kotaku shows a $850 deductible plan for a single individual will cost $377 a month. The same plan for a family will cost $1,129.68. According to two current employees, this would double their annual health insurance costs.
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GameStop employees are tracked on how many warranties they get customers to buy on everything from video game discs and controllers to brand new $500 consoles. While the company has always maintained in its warranty terms that it has “sole discretion” over whether purchases are replaced with new, used, or refurbished merchandise, staff say new policies are requiring them to only offer used replacements, and to send customers driving to other stores if they don’t have the used replacements in stock.
Finally, GameStop is taking a hatchet to employee benefits. Staff members were informed yesterday that their healthcare costs would go up in 2024 and the company would be ditching benefits like basic life insurance, accidental death and dismemberment, short and long-term disability, and matching 401k contributions. It’s not clear how much the health plan costs increased from 2023, but a copy of the new benefits shared with Kotaku shows a $850 deductible plan for a single individual will cost $377 a month. The same plan for a family will cost $1,129.68. According to two current employees, this would double their annual health insurance costs.
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