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In a major turn of events, embattled identity verification company ID.me says it will make facial recognition verification optional for all of its public sector government partners. Additionally, starting March 1, the company says all ID.me users will be able to delete their face scans.
That reversal comes just one day after the Internal Revenue Service said it would scrap ID.me’s facial recognition service for users trying to access online IRS services amid an outpouring of criticism from civil liberty groups and a bipartisan collection of lawmakers.
“We have listened to the feedback about facial recognition and are making this important change, adding an option for users to verify directly with a human agent to ensure consumers have even more choice and control over their personal data,” ID.me founder and CEO Blake Hall said in a statement.
In the past, ID.me users would submit a face scan to verify their identity against a government document. If ID.me’s system failed to validate that scan, the users would then join a recorded video call with an ID.me representative called a “Trusted Referee.” Moving forward it appears that all ID.me users attempting to access public sector government partners will be able to use a similar human identity verification method without first submitting a face scan. In some cases, users can also opt for an in-person verification if the relevant agency has opted into ID.me’s offline option.
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That reversal comes just one day after the Internal Revenue Service said it would scrap ID.me’s facial recognition service for users trying to access online IRS services amid an outpouring of criticism from civil liberty groups and a bipartisan collection of lawmakers.
“We have listened to the feedback about facial recognition and are making this important change, adding an option for users to verify directly with a human agent to ensure consumers have even more choice and control over their personal data,” ID.me founder and CEO Blake Hall said in a statement.
In the past, ID.me users would submit a face scan to verify their identity against a government document. If ID.me’s system failed to validate that scan, the users would then join a recorded video call with an ID.me representative called a “Trusted Referee.” Moving forward it appears that all ID.me users attempting to access public sector government partners will be able to use a similar human identity verification method without first submitting a face scan. In some cases, users can also opt for an in-person verification if the relevant agency has opted into ID.me’s offline option.
source