Nintendo’s policy change came in October. The change can be found on Nintendo’s repairs page under the rules section for hardware repair requests. The page lists the behaviors deemed unacceptable and worthy of refusing a customer's request for repair, the list reads as follows:
- Intimidation of threats
- Insulting or denigrating remarks
- Invasion of privacy
- Excessive demands, such as for a free repair when the warranty has expired
- Demanding an apology from Nintendo or its staff without reasonable cause
- Excessively repeating the same request or complaint
- Defamatory comments on social networks or websites