Google says it’s investigating Google Drive users’ reports claiming that their personal files have unexpectedly vanished from the cloud service. The company acknowledged the issue today in a new Google community support thread and believes it involves a “limited subset” of Google Drive for desktop app users. Google notes it’s a sync issue for Google Drive desktop versions 22.214.171.124 through 126.96.36.199.
One of the users, who lost all of their Google Drive data going back to May, discovered the unwelcome surprise last week and took their grievances to Google’s community support site, as reported by The Register. Google’s support team, as the user explains, walked them through a data recovery process, including attempting to backup and restore a DriveFS folder, but to no avail.