PlayStation Sony Europe Got Fined

[cm2]

Read from Siliconera:

Issues regarding PlayStation Store refunds, or to be more accurate the lack thereof, have resulted in Sony being given a hefty fine in Australia. As noted by the Australian Competition & Consumer Commission site, Sony Europe now has a major fine hanging over it after the country’s Federal Court for the treatment of customers. After being found to have made “misleading representations” that suggested the company didn’t have to offer refunds or that consumer guarantee rights expired, a $3.5 million fine was assigned.

What Sony told these consumers was false and does not reflect the consumer guarantee rights afforded to Australian consumers under the Australian Consumer Law.

Consumers can obtain a repair, replacement or refund directly for products with a major fault from sellers and cannot simply be sent to a product developer.

Refunds under the consumer guarantees must also be given in cash or money transfer if the consumer originally paid in one of those ways, unless the consumer chooses to receive store credit.

Consumers who buy digital products online have exactly the same rights as they would if they made the purchase at a physical store.

In addition to the fines, Sony Europe will pay ACCC’s “legal costs.”

 

[Demon_Skeith]

That's going to cost Sony a pretty penny.

 

[froggyboy604]

This is an expensive fine for Sony.