Other GameStop Accused of Wiretapping Customers

[cm2]

Read from CBR:

A lawsuit filed against GameStop accuses the company of recording its customers' conversations via its support service without their consent.

According to reports by Bloomberg, Miguel A. Licea filed the proposed class-action lawsuit on Sept. 6 in federal court in California. The reports allege that GameStop "secretly wiretaps the chat feature on its website and then shares the transcripts with a third party that harvests the data for marketing purposes." The complaint alleges that the company violated California's Invasion of Privacy Act by collecting conversations of website visitors and creating transcripts from them without obtaining any prior consent.

The California Invasion of Privacy Act (CIPA) states that "website operations cannot create transcripts of visitors' conversations without obtaining prior, express consent from all parties to the conversation." Lawyers working with Licea added in the filing that it is easy to comply with the CIPA, as most companies are "simply notifying website visitors if their conversations are being recorded."

 

[froggyboy604]

I hope Gamestop gets punished for wiretapping customers if it is proven it is true that Gamestop wiretapped customers.

 

[Grungie]

GameStop should have been slick, if they were in a one party consent state, they’d get away with it.

 

[Artisan Vistra]

Another reason to not like Gamestop, but then support the legal system.

 

[Demon_Skeith]

Don't they have that, 'this call will be monitored for training reasons' at the start?

 

[froggyboy604]

I think sharing customer website chat logs with third-party companies for marketing purposes can be upsetting for some people who don't like being tracked by third party marketing companies.