Read from CBR:
A lawsuit filed against GameStop accuses the company of recording its customers' conversations via its support service without their consent.
According to reports by Bloomberg, Miguel A. Licea filed the proposed class-action lawsuit on Sept. 6 in federal court in California. The reports allege that GameStop "secretly wiretaps the chat feature on its website and then shares the transcripts with a third party that harvests the data for marketing purposes." The complaint alleges that the company violated California's Invasion of Privacy Act by collecting conversations of website visitors and creating transcripts from them without obtaining any prior consent.
The California Invasion of Privacy Act (CIPA) states that "website operations cannot create transcripts of visitors' conversations without obtaining prior, express consent from all parties to the conversation." Lawyers working with Licea added in the filing that it is easy to comply with the CIPA, as most companies are "simply notifying website visitors if their conversations are being recorded."
A lawsuit filed against GameStop accuses the company of recording its customers' conversations via its support service without their consent.
According to reports by Bloomberg, Miguel A. Licea filed the proposed class-action lawsuit on Sept. 6 in federal court in California. The reports allege that GameStop "secretly wiretaps the chat feature on its website and then shares the transcripts with a third party that harvests the data for marketing purposes." The complaint alleges that the company violated California's Invasion of Privacy Act by collecting conversations of website visitors and creating transcripts from them without obtaining any prior consent.
The California Invasion of Privacy Act (CIPA) states that "website operations cannot create transcripts of visitors' conversations without obtaining prior, express consent from all parties to the conversation." Lawyers working with Licea added in the filing that it is easy to comply with the CIPA, as most companies are "simply notifying website visitors if their conversations are being recorded."