Xbox SX Microsoft Is “Working” To Restore Player’s 25-Year-Old Xbox Account

[Demon_Skeith]

Earlier this week, a Twitter user called JoshuaKhane sent an angry tweet out into the world. His 25-year-old Microsoft account had been compromised, but instead of helping him recover it, the Xbox creator deleted it. The tweet quickly went viral, with thousands offering words of sympathy.

After a couple of days of silence, Microsoft has finally spoken up, issuing an official apology and promising it is "working" to get Khane his account back.

Khane had 25 years of his life on his Microsoft account when it was deleted. He says 25 years of data, thousands of euros worth of games, and most shockingly, his pictures of his baby son, were all deleted because of Microsoft's error. It's a bonkers turn of events on an account that the company openly admitted was hacked.

As time passed and the tweet gained more traction, it became clear Microsoft stood up and took notice. Responding to Khane, it admitted that it shouldn't have happened and is doing what it can to help him recover everything he lost.

You can see the full message below:

"We’re sorry this happened, it’s not the experience we want anyone to have when their account is compromised. We have been working to restore access to your purchases and reached out with the next steps. Please check your voicemail or inbox."

Khane quickly responded to the message, saying he had replied to Microsoft's email, so here's hoping the story has a happy ending.

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[TheRavenfreak]

And this is why I have a problem with an all digital future. It's not just because I prefer tangible games, but if you have nothing but digital games and something happens to your account goodbye access to the games you "purchased".

 

[Artisan Vistra]

Even digital only consoles should offer game backups. Like they probably can be linked to the cloud for crying out loud. If they don't want to fund their online systems, then physical is more justified.

 

[bittersweet]

I was reading the user agreement, for once, on one of the newer games I bought and it stipulated in it that they were allowing me to play the game but they could revoke access at any point in the future like they did for the racing game.

I should have taken a picture of it to share but it and other recent events have had me stop purchasing digital media if I can help it, especially films and television shows. Owning them digitally was nice because I didn't have to swap out the DVD after every three or four episodes.