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As reported by The Verge, the company has been testing the new AI-powered chatbot, which uses an “embodied AI character” that animates when it answers support questions.
The chatbot, which is currently named the Xbox Support Virtual Agent, is being tested internally at Microsoft but the report claims its testing pool has been expanded in recent days.
“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” she said.
“The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.”
As reported by The Verge, the company has been testing the new AI-powered chatbot, which uses an “embodied AI character” that animates when it answers support questions.
The chatbot, which is currently named the Xbox Support Virtual Agent, is being tested internally at Microsoft but the report claims its testing pool has been expanded in recent days.
“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” she said.
“The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.”