So Read there was a false rumor on MSI RTX 5000 cards recalled due to a fire hazard, causing MSI to issue an official statement on the matter:
We had the unpleasant surprise of learning on 03/06/2025, through an article on Kitguru website Link, that a Dutch retailer—UW GAME SPECIALIST—allegedly informed a customer that they were unable to fulfill their order because 5 GeForce RTX 5090 32G Suprim SOC from our brand had supposedly been recalled due to a fire hazard.
With this statement, we would like to make it clear that these allegations are absolutely false, that no recall program is in progress, and that our products present no such risk.
Furthermore, we would like to specify that this retailer is not one of MSI's partners, and we do not work with them.
We reserve the right to initiate legal proceedings against those responsible for these highly defamatory allegations, which harm our brand's reputation, as well as against anyone contributing to their dissemination.
We recommend you to purchase from one of our authorized resellers as listed below.
- Megekko
- Azerty
- Alternate NL
- Alternate BE
- SHS
- CPS
- PDC
- Bol
- Coolblue
- Copaco
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Article from kitguru:
Earlier today, a KitGuru reader reached out to us to let us know about a rather bold claim from a retailer based in the Netherlands. Our reader Ben, who spent €3399 on an MSI RTX 5090 Suprim more than a month ago, was informed by the store that they would not receive their graphics card anytime soon due to a ‘product recall'. Specifically, the claim was made that Nvidia had recalled a number of RTX 5090 graphics cards due to a potential fire hazard. Naturally, this piqued our interest, so we began getting in touch with our industry contacts to find out what was going on – MSI claimed to know nothing about the issue. We also reached out to Nvidia to get a statement.
To be clear, a product recall is a very serious claim and is usually a last resort in response to a very severe safety issue and public announcement is a requirement of any recall, for any product. We were surprised to see the message claiming that a product recall had been issued, as nothing had been announced publicly and our board partners and UK retail contacts had not heard anything about this.
Here is what the retailer email told Ben, their customer, translated from Dutch to English:
“Nvidia has recalled a large number of video cards due to various safety issues. We currently have five units of this model in stock, but they all have to be returned due to an increased fire hazard. In this situation, we do not give priority to anyone; all customers are treated equally based on the ranking when pre-ordering or ordering the video cards.”
We got in touch with Jeroen Vukkink, CEO of the retail outlet Your Game Specialist, based in The Netherlands to find out exactly what was going on. When I detailed the email that Ben had received from customer service representative Robbe detailing a ‘fire hazard recall' it appeared that the CEO was not aware of this email and it ‘could not be found in our system'.
Ben sent us the original email he received from uwgamespecialist, but also details of the payment to the company for the graphics card. CEO Jeroen at this stage did confirm that Ben was in fact a customer who did purchase an MSI Geforce RTX 5090 32G Suprim SOC for 3,399.00 euros on the 30th of January 2025. Ben confirmed with us the money was taken from his bank account more than a month ago and showed us images. This completely validated Ben's side of the story. He still has not received the RTX5090 – as it was claimed 5 in stock were ‘recalled'. What on earth was going on?
After a little back and forth in email Jeroen claimed that ‘is correct that the customer purchased this MSI RTX 5090, and there are no issues with the card. We will further investigate the emails and see what we can find. However, these emails are private, and at this stage, it appears to be a miscommunication.'
Our last email from Kitguru Editor In Chief Allan Campbell, said ‘We will update our story now. However I would consider telling a customer that 5x MSI RTX5090 cards returned due to a fire hazard recall is a little more
serious than a simple 'email miscommunication'.
Jeroen ended the email chain stating they would be thoroughly investigating this matter and apologized for the situation. Ben has since emailed us tonight to say he will be getting his MSI RTX5090 next week which seems fortuitous. We asked Ben to let us know if he doesn't receive the card.
As of right now, there is no product recall on RTX 50 graphics cards, and the retail outlet has retracted the claim made by their customer service representative. We can't (legally) speculate on why this happened, but further investigation is taking place according to Jeroen.
